Who are we?

Teenage Helpline is a charitable organisation that provides services to young people across the UK. Our primary service involves putting young people in contact with peers, as well as providing peer-to-peer mentoring and other support that is required.

We are an organisation that is led with a youth focus to ensure that we are able to stay in touch with what young people want and need. This prevents us from losing focus on what is important to our service.

We are a registered company, registered in England and Wales with the company number 09170949.

Our registered office address is located at: Teenage Helpline, Kemp House, City Road, London, EC1V 2NX.

Our Mission

“To provide all young people with a safe space to work together to achieve their own best potential”

We aim to…

  • Support 5,000 young people through any difficult period in their life – whatever that may be – in our first 3 years
  • Bring young people together to support each other through peer-to-peer mentoring
  • Develop young people through volunteering opportunities, training and experiences
  • Keep with the times, and maintain our youth focus through integrating our Board of Young People with our management to help make key decisions.

Our CARE values

Our CARE values are at the core of everything that we do at Teenage Helpline. These values are what drive our employees and volunteers to be the best that they possibly can for all of the young people that reach out to us. They help us to deliver the best possible service that puts young people first.

These values are so important to us here at Teenage Helpline, and care is the at the heart of everything we do. We want to make sure that the care that we show our young people is felt at all levels. We care about those contacting us, as well as all the others who benefit from our services. We care for and support those helping us to deliver the services that Teenage Helpline offers.

We deliver our care values through the genuine passion that we have for what we do and the clear leadership skills that all of our employees and volunteers bring to the table, regardless of their role, to help drive forward the high-quality mentoring support that we provide.



We want all young people contacting us, and all volunteers and employees giving their time to us to have the confidence that we will always do the best we can.



We will always act responsibly, and be accountable to the decisions that we make. This is our commitment to provide the best possible service. 



Everyone working with or engaging with Teenage Helpline should be treated with the respect that they deserve.



All employees, volunteers, and young people engaging with Teenage Helpline will be treated equally. 

Our Leadership

Our leadership is made up of different levels that allow us to succeed as an operational charity. We have the Senior Leadership team, which essentially acts as the Board of Trustees. The members of this team are volunteers and meet on a regular basis to make decisions on the future of Teenage Helpline.

We also have a Youth Board of Trustees that works in parallel with the Senior Leadership team. The youth board is made up of six young people, aged between 16 and 25. They meet regularly with the Senior Leadership team and help to influence and drive forward decisions, ensuring that a youth focus is maintained. 

We then have the Board of Directors, who meet regularly with the Senior Leadership team and are responsible for the day to day running of Teenage Helpline and it’s operations. 

Joshua Towers

Managing Director

Josh is the Managing Director and Founder of Teenage Helpline. He is the ultimate decision- maker for Teenage Helpline and oversees the entire organisation. Josh works very closely with the Chair of the Youth Board when making key decisions.

Lukasz Nazarek

Senior Director of Operations

Lukasz is responsible for overseeing all of the operations for Teenage Helpline. This includes overseeing the helpline services and other special projects.

Barnaby Harrison

Senior Director of People

Barney is responsible for overseeing all of the people matters for Teenage Helpline. This includes overseeing recruitment and managing all employees and volunteers.

Annalise Whitehead

Senior Director of Services

Annalise is responsible for overseeing all of the services supporting Teenage Helpline. This includes our support departments, marketing and IT.

Jenny Elliott

Youth Board Chair

My name is Jenny – I’m 21 years old and I’m from York. I’m currently studying Psychology at Northumbria University and loving it! 

I enjoy spending my time outside or socialising over a coffee. I’m always up for a friendly chat!


Youth Board Secretary



Youth Board Member



Youth Board Member



Youth Board Member



Youth Board Member